Tooting Cleaner Accessibility Statement

This accessibility statement explains the steps Tooting Cleaner is taking to make our website and online services accessible and easy to use for as many people as possible in the accessible Tooting Cleaner area. We want everyone to be able to find cleaning information, book services, and contact us without unnecessary barriers.

Our Accessibility Commitment

We are committed to aligning our website with the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are recognised as an international standard for making web content more accessible to people with disabilities, including users who are blind or have low vision, are deaf or hard of hearing, have mobility or dexterity impairments, or have cognitive or learning differences.

Our goal is to provide a consistently accessible experience across our pages that describe domestic cleaning, commercial cleaning, and other services in the Tooting Cleaner area. We treat accessibility as an ongoing process and continue to improve our website as standards, technologies, and user needs evolve.

Screen-Reader and Assistive Technology Support

The Tooting Cleaner website is designed to work with common screen readers and other assistive technologies. We aim to ensure that all important content, including headings, service descriptions, prices where displayed, and contact options, is available to users who rely on non-visual access.

We use clear heading structures to help screen-reader users understand the layout and purpose of each page. Images that convey important information are given descriptive text so that users who cannot see the images can still understand what is being presented. Where we use icons, we aim to provide meaningful text alternatives so that users navigating the accessible Tooting Cleaner area site can understand their function.

Keyboard Navigation

Our website is intended to be fully navigable using a keyboard alone, without the need for a mouse. Users should be able to move through links, buttons, and form fields using keyboard controls, and to activate key functions such as opening menus, submitting forms, and moving between sections.

We aim to maintain a clear and visible focus indicator so that users can easily see which item is currently selected when navigating via keyboard. Forms and booking steps on the Tooting Cleaner website are designed to follow a logical order, helping keyboard-only users complete tasks efficiently.

Text, Colour, and Layout

We use fonts, colours, and layouts that aim to be readable and usable for as many visitors as possible. We work to meet contrast guidelines so that text stands out clearly against the background, which is especially important for users with low vision or colour vision deficiencies.

Content is written in plain language wherever possible, especially when describing services in the accessible Tooting Cleaner area, pricing information, and booking steps. We keep paragraphs and sentences reasonably short, and we structure information into sections so that users can quickly find what they need.

Ongoing Improvements

Accessibility is not a one-time project. We regularly review the Tooting Cleaner website to identify and fix issues that could prevent people from accessing information or using our services. As we add or update features, we consider how they can be made accessible from the start.

We may run checks against WCAG 2.1 AA criteria and review feedback from users and accessibility specialists to inform our improvements. Where we find barriers that we cannot remove immediately, we aim to provide alternative ways for you to get what you need.

Contact for Accessibility Requests

If you have difficulty using any part of the Tooting Cleaner website, or if you encounter an accessibility barrier, we want to hear from you. Please contact us and let us know which page or feature you were using, what you were trying to do, and what went wrong.

You can also contact us to request information about our cleaning services in the accessible Tooting Cleaner area in a different format. For example, you may wish to receive booking details, service descriptions, or terms in a simplified text format or another form that better meets your needs. We will review your request and respond as soon as we reasonably can.

We value your feedback and use it to improve the accessibility and usability of our website and services for everyone.